These data sets describe all calls, recorded over 12 months in 1999, handled by the telephone call center of "Anonymous Bank" in Israel. The data are provided by Ilan Guedj and Avi Mandelbaum. Anyone who uses them in any publication should acknowledge the data source and notify Avi Mandelbaum (avim@ie.technion.ac.il).
For a detailed description of the data set, see the documentation by Ilan Guedj and Avi Mandelbaum below. One thing to know is that on weekdays (Sunday-Thursday) the call center is run from 7:00 through 24:00. On Fridays it closes at 14:00 and reopens on Saturday at around 20:00. Some variables of interest:
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date: date of call in the form 99MMDD.
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vru_entry: time when the call arrived (after the customer identified himself successfully) in the form hh:mm:ss.
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day.of.week: this variable was added by us (IMSV) for convenience.
